Q: What do the different formats, NTSC and PAL, mean?

A:

The short answer is that NTSC files are for people in North America, including the United States and Canada. PAL files are for users in regions other than Region 1, such as the United Kingdom and Australia. The long answer has to do with technical specifications of each format. NTSC and PAL have different framerates - meaning a PAL video actually is a bit faster than its NTSC counterpart, making it somewhat shorter. It's difficult to notice unless you have two versions of the same movie (or audio file) playing side-by-side; but eventually you'll notice the PAL version being ahead of the NTSC version. Sometimes the difference is as much as a few minutes! If you find that your mp3 file is constantly out of sync with the DVD you're watching, first make sure that you've downloaded the correct format of mp3 (NTSC for Region 1, PAL for elsewhere) and then check other things, such as the DVD version (Collector's Edition, Director's Cut, etc.) is correct for that mp3 file. These details are usually found on the product page. For more information on NTSC, as well as a list of countries that use it, click here. For PAL information use this link.

Q: How do I Synchronize my RiffTrax?

A:

Each RiffTrax contains verbal instructions to help you synchronize it. Alternatively, you might try using our free RiffTrax Player. PLEASE NOTE: this version of the player is currently not supported and no longer in development. We are working on a new version of the player that will include more features and better stability, as well as cross-platform compatibility (Windows and OSX). Stay tuned!

Q: Where can I receive technical support?

A:

Please contact us through our Support Department or the Community Forums.

Q: What do I need to know about Video on Demand?

A:

When you purchase a Video-on-Demand title, you receive a single pre-synchronized video file, as opposed to an audio file that you must synchronize yourself. Video-on-Demand Shorts are provided as DRM-free DivX, .mpg and .wmv files, suitable for your portable media device. Video-on-Demand Features are provided as DRM-free DivX files.

Q: Can I riff with Mike?

A:

Yes! The creators of the best iRiffs will be invited to work with Mike on an official RiffTrax Presents.

Q: What is RiffTrax Presents?

A:

RiffTrax Presents are RiffTrax that are officially sanctioned by Mike, but feature other Mystery Science Theater 3000 alums, comedians and special guest celebrities.